Shipping & Returns

Shipping

Same Day Dispatch

We understand that you don't want to wait days or even weeks for your supplements to arrive. If you order before 1pm AEST, we will dispatch your order the same day (*excludes weekends, public holidays, and sale days). Please note that current resource challenges due to Covid-19, may cause longer delivery times.

Free Shipping

We offer FREE standard shipping on all orders over $150 (Value of products in cart must total $150 or more)

Flat Rate Shipping

• Standard Shipping - For all orders under $150 we offer Standard Shipping Australia wide for just $9.95
• Express Shipping - For orders under 5kg we offer Express Shipping starting at $19.95 for most metro areas and up to $39.95 for other areas

Safe Drop

When the courier tries to deliver, if no one is home, the driver will leave a calling card with instructions. If Australia Post is handling the delivery of your order and you select the Safe Drop delivery option, you do this at your own risk. We do not advise choosing this option for apartment buildings or homes without a separate or covered space for delivery. If we think the address is not secure, we reserve the right to refuse delivery of your order (e.g. a communal postal address or PO Box where your item will not fit).

Returns

If you would like to request a return for a product purchased through ASN Online, please contact ASN Online Customer Service.

Phone: (07) 5549 2524 during business hours (Mon to Fri - 8 am to 4 pm AEST)
Email: sales@asn.com.au

Any return request must be made to the original store within 30 days of purchase. Returns request for a product purchased online via the website will not be accepted by ASN Retail Stores.

Please call or email our Online Support Team with the following:

• Full Name
• Original invoice number displayed on the confirmation email
• Reason for return
• Any relevant photos
• Contact details

Click & Collect returns must be made through the nominated ASN Retail Store with the above criteria. Find your store here.

Requirements to be eligible for a return

• Returns must be received within 14 days of lodging a request
• Unopened and unused in original sealed packaging
• Securely wrapped
• Accompanied by a Tax Invoice or Proof of Purchase
• Returned to us at your own expense

Can I cancel my order?

If you request to cancel an order, you must contact ASN Online via phone or email. However, please be aware that we cannot guarantee the request as it may have already been dispatched.

If your order has already been dispatched and you still wish to cancel, please do the following:

• Refuse a delivery attempt
• Decline the parcel at the Post Office

This will create a return to sender, which can take up to 10 days. Alternatively, you can return the parcel at your own expense. Refunds will only be applied once all items are returned in unopened/unused packaging.

Please choose products carefully. We do not accept returns for opened/used products if:

• You received what you ordered and simply changed your mind
• You misused the products in any way that caused the problem
• the product did not perform to your expectations
• you do not like the flavour/ingredients, including products where the manufacturer has reformulated the ingredients and/or repackaged the product label

Neither ASN nor the products we sell, claim to treat or cure any diseases or conditions. We provide nutritional supplements that are intended to support you as part of a well-balanced diet. ASN are not healthcare professionals, therefore any information and advice you receive should not replace the medical advice provided to you by your healthcare professional. We recommend that you always seek appropriate medical advice before consuming any nutritional supplements.

Damaged / Faulty Goods:

If you have received a damaged/faulty or incorrect product from ASN Online, please email sales@asn.com.au with the following:

• Full Name
• Contact details
• Original Order number/receipt
• Any relevant photos

We will contact you directly as any exchanged or refunded items must be returned to our Online warehouse for any compensation to be supplied.